We had a leak from our water heater. Advance plumbing answered my panicked call for help. They advised me on what to do and not do until they could get here. Because I was able to get the main water shut off they came over the next morning. They returned 2 other times to move and replace the water heater. They were always on time, polite and helpful. I will continue to use Advance Plumbing for all my plumbing needs.
Nit Scott
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November 05, 2024
I had a traumatic experience with Mark Mikula from Advanced Plumbing after he was sent to my home by my neighborhood association's residential manager to address issues with odd noises coming from my pipes, toilet, and walls. Despite trying initial suggestions from the manager, the sounds worsened, and a certified plumber was called in. Mark arrived with an assistant, assessed the situation, and performed a repair on my toilet. Afterward, he informed me of the total charge for his services, expecting immediate payment in cash or by card.
I calmly explained that my unit is owned by a family trust responsible for maintenance payments, and all previous services (heating, cooling, plumbing, pest control) had followed a standard procedure where I received an invoice post-service, which I then forwarded to the responsible party for payment. I clarified that I had not agreed to any specific payment policies with Mark beforehand and requested an invoice so I could expedite payment. I also attempted to contact the residential manager and the trust manager for assistance, but neither answered their phone.
I did not challenge the fee or refuse payment, and when Mark created an invoice on his phone, I quickly forwarded it to the designated payor. However, things escalated when Mark, seemingly expecting immediate payment, began raising his voice and threatening to get "loud with me." When I stood my ground, he became more aggressive, stomping around, entering my bedroom without consent, and removing the part he'd just replaced. This behavior triggered me, and I demanded he leave. Mark refused, saying he would not leave without payment or the parts. I had to scream for help and pretend to call the police to get him to leave. As he exited, he yelled insults, including calling me "trailer trash." He and his assistant continued to heckle me as they left.
Mark's behavior was disrespectful, invasive, and unprofessional. He escalated the situation instead of cooperating, and then later claimed that I was the aggressor in a video he allegedly recorded of me. If he genuinely felt scammed, there were proper legal channels to address that, but instead, he chose to make threats and disrupt my home.
Mark is still demanding payment for work that he reversed by removing the part he installed. He initially refused to accept payment at a later date but is now requesting the bill be paid. Given his unprofessional conduct and the fact that the work was undone, I will not be paying him.
In conclusion, I strongly advise against hiring Advanced Plumbing. Mark's behavior was appalling, and any confusion or disagreement will likely lead to disrespect and insults. His many negative reviews speak for themselves, and I will not be dealing with this company again.
Scott Hibbard
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June 19, 2024
Mark and his team worked swiftly to resolve our incorrectly installed tankless water heater that was malfunctioning just 18 months after our new home build. The original plumber installer was not responding and I reached out to Advanced Plumbing to review my situation. Within just a couple days they worked with the equipment manufacturer to obtain a replacement unit under warranty, corrected wrongly installed exhaust and intake pipes and properly completed the installation of the unit with other missing equipment., including check valve and small water conditioner to reduce future required maintenance and help ensure smoother operation.
Advanced Plumbing made my bad situation ( no hot water) their priority and in resolved it within two business days
Kait Sheahan
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February 04, 2024
Would rate a zero but unable. Bought a dishwasher from Whirlpool and they were unable to install so I called here and was told they would be able to install dishwasher easily. Incorrect. First attempt to install dishwasher they hooked up incorrectly and water ran through the floor into my finished basement. When I spoke to the owner I was told “that sometimes happens” and I can buy Kilz to fix the ceiling. Waited two months for the bill and when finally charged we called back to remind them they installed incorrectly and flooded the ceiling. They had NO IDEA this happened and sent another crew out. This crew installed the dishwasher correctly and quickly so whoever they are please exclude them from this review. They did a great job. Expected to be billed for only first or second attempt since they ruined my basement ceiling and dishwasher wasn’t installed correctly first time.. but they billed for both saying “people have bills to pay”. 🤣 easy way to pay your bills installing a dishwasher incorrectly and then having to have a second team come out when you charge by the hour. Smart business move I guess..
Laura Marzec
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May 22, 2024
Water was shooting out from an outside pipe. I called him at 8:40 at night, he told me to send a photo. I did and he told me how to fix it with a screwdriver! Fixed by 9 pm and no charge! Honest and dependable it’s the only plumber I recommend! Second time I’ve used him! Thank you Mark!
Our Address
13470 152nd Ave, Grand Haven, MI 49417, USA
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We had a leak from our water heater. Advance plumbing answered my panicked call for help. They advised me on what to do and not do until they could get here. Because I was able to get the main water shut off they came over the next morning. They returned 2 other times to move and replace the water heater. They were always on time, polite and helpful. I will continue to use Advance Plumbing for all my plumbing needs.
I had a traumatic experience with Mark Mikula from Advanced Plumbing after he was sent to my home by my neighborhood association's residential manager to address issues with odd noises coming from my pipes, toilet, and walls. Despite trying initial suggestions from the manager, the sounds worsened, and a certified plumber was called in. Mark arrived with an assistant, assessed the situation, and performed a repair on my toilet. Afterward, he informed me of the total charge for his services, expecting immediate payment in cash or by card. I calmly explained that my unit is owned by a family trust responsible for maintenance payments, and all previous services (heating, cooling, plumbing, pest control) had followed a standard procedure where I received an invoice post-service, which I then forwarded to the responsible party for payment. I clarified that I had not agreed to any specific payment policies with Mark beforehand and requested an invoice so I could expedite payment. I also attempted to contact the residential manager and the trust manager for assistance, but neither answered their phone. I did not challenge the fee or refuse payment, and when Mark created an invoice on his phone, I quickly forwarded it to the designated payor. However, things escalated when Mark, seemingly expecting immediate payment, began raising his voice and threatening to get "loud with me." When I stood my ground, he became more aggressive, stomping around, entering my bedroom without consent, and removing the part he'd just replaced. This behavior triggered me, and I demanded he leave. Mark refused, saying he would not leave without payment or the parts. I had to scream for help and pretend to call the police to get him to leave. As he exited, he yelled insults, including calling me "trailer trash." He and his assistant continued to heckle me as they left. Mark's behavior was disrespectful, invasive, and unprofessional. He escalated the situation instead of cooperating, and then later claimed that I was the aggressor in a video he allegedly recorded of me. If he genuinely felt scammed, there were proper legal channels to address that, but instead, he chose to make threats and disrupt my home. Mark is still demanding payment for work that he reversed by removing the part he installed. He initially refused to accept payment at a later date but is now requesting the bill be paid. Given his unprofessional conduct and the fact that the work was undone, I will not be paying him. In conclusion, I strongly advise against hiring Advanced Plumbing. Mark's behavior was appalling, and any confusion or disagreement will likely lead to disrespect and insults. His many negative reviews speak for themselves, and I will not be dealing with this company again.
Mark and his team worked swiftly to resolve our incorrectly installed tankless water heater that was malfunctioning just 18 months after our new home build. The original plumber installer was not responding and I reached out to Advanced Plumbing to review my situation. Within just a couple days they worked with the equipment manufacturer to obtain a replacement unit under warranty, corrected wrongly installed exhaust and intake pipes and properly completed the installation of the unit with other missing equipment., including check valve and small water conditioner to reduce future required maintenance and help ensure smoother operation. Advanced Plumbing made my bad situation ( no hot water) their priority and in resolved it within two business days
Would rate a zero but unable. Bought a dishwasher from Whirlpool and they were unable to install so I called here and was told they would be able to install dishwasher easily. Incorrect. First attempt to install dishwasher they hooked up incorrectly and water ran through the floor into my finished basement. When I spoke to the owner I was told “that sometimes happens” and I can buy Kilz to fix the ceiling. Waited two months for the bill and when finally charged we called back to remind them they installed incorrectly and flooded the ceiling. They had NO IDEA this happened and sent another crew out. This crew installed the dishwasher correctly and quickly so whoever they are please exclude them from this review. They did a great job. Expected to be billed for only first or second attempt since they ruined my basement ceiling and dishwasher wasn’t installed correctly first time.. but they billed for both saying “people have bills to pay”. 🤣 easy way to pay your bills installing a dishwasher incorrectly and then having to have a second team come out when you charge by the hour. Smart business move I guess..
Water was shooting out from an outside pipe. I called him at 8:40 at night, he told me to send a photo. I did and he told me how to fix it with a screwdriver! Fixed by 9 pm and no charge! Honest and dependable it’s the only plumber I recommend! Second time I’ve used him! Thank you Mark!