Very honest. They helped me find a cheap way to replace my broken car key and were willing to work in "common sense" ways rather than "corporate policy" ways. Dealing with them is like dealing with real people that actually care about your business 🤯
Lords Prayer Day
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October 25, 2024
Incredible expert service! We had 2 house keys made at a big box store. Came home, they didn't quite work. Brought them back to big box store, worked better, but still not quite right. Went to Boston Square Lock and Key. They identified the problem immediately, fixed it in less than 2 minutes, both keys work perfectly, and no charge! Lesson learned: we already use Boston Sq Lock and Key for the big stuff (ex. extra fobs for our cars). But going forward, also need to go to them FIRST for the little stuff too. They do business the way you wish everyone did business :-)
Shianne Matthews
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October 09, 2024
Everyone has been friendly and worked to squeeze me into their schedule. Very accommodating and can tell they’re a small business as the customer service is top tier. Would recommend based on hospitality alone.
allison coffey
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November 27, 2023
So so happy I went with Boston lock and key! I misplaced my car key, the dealership told me it would be 5 weeks to get a new key and 500$ Boston lock and key got me a new key in under a week for a lot more fair of a price! Everyone was so friendly and made working with them a breeze! Highly recommend
Corey Gunderson
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November 23, 2023
Great company, brought them my vehicle. Needed 2 keys cut and programmed. Walked out in 15 mins. Fast and reliable also great service!! My GOTO business for key cutting and programming in the future
Our Address
1625 Kalamazoo Ave SE, Grand Rapids, MI 49507, USA
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Very honest. They helped me find a cheap way to replace my broken car key and were willing to work in "common sense" ways rather than "corporate policy" ways. Dealing with them is like dealing with real people that actually care about your business 🤯
Incredible expert service! We had 2 house keys made at a big box store. Came home, they didn't quite work. Brought them back to big box store, worked better, but still not quite right. Went to Boston Square Lock and Key. They identified the problem immediately, fixed it in less than 2 minutes, both keys work perfectly, and no charge! Lesson learned: we already use Boston Sq Lock and Key for the big stuff (ex. extra fobs for our cars). But going forward, also need to go to them FIRST for the little stuff too. They do business the way you wish everyone did business :-)
Everyone has been friendly and worked to squeeze me into their schedule. Very accommodating and can tell they’re a small business as the customer service is top tier. Would recommend based on hospitality alone.
So so happy I went with Boston lock and key! I misplaced my car key, the dealership told me it would be 5 weeks to get a new key and 500$ Boston lock and key got me a new key in under a week for a lot more fair of a price! Everyone was so friendly and made working with them a breeze! Highly recommend
Great company, brought them my vehicle. Needed 2 keys cut and programmed. Walked out in 15 mins. Fast and reliable also great service!! My GOTO business for key cutting and programming in the future