Curtis was wonderful while fixing the business door, friendly with customers and staff, and the best quality!
Stephanie Cruz
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May 11, 2024
Rude and arrogant. He acted like I owned him something. Also they won’t tell you a price so they can charge max. That’s how they make their money taking advantage of the situation.
Beth Briggs
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January 02, 2018
OMG... You want good service, honest people, the job done right? This is your place! My husband called one of those 800 locksmith numbers... DON'T EVER DO THAT! We got totally screwed! I called these people after hours totally defeated... They were the nicest people, most helpful and within minutes I had hope back! The next day I was set up and taken care of by these people! The guy I talked to kept in touch with me all day until he got to me, one of the nicest guys I've met in a long long time, didn't treat me like most guys treat women these days, I was totally at ease with this guy, he was in and out in no time at all and had me totally fixed up! I can't say enough good for this company! There is no other locksmith company in the Grand Rapids area, this is it! Fair and honest! I will use them for all my needs and recommend them to everyone I do and don't know! You won't find a better company then this, just wish they were our first call! And the 800 company... A week later and they still won't answer our calls or try to make things right.
Bert Smith
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November 15, 2018
I just stopped in with a broken lock - the cylinder had come apart. Steve was incredibly helpful and even gave me a little lesson in locksmithery :-)
The total charge was so low I had him round it up to $30. What he did, and how quickly he did it, with a friendly smile - it was well worth it! They're not on the beaten path, but if you're looking for old-fashioned customer service with folks that take pride in their work - this is it!
Bradley Ambrose
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February 12, 2016
After inadvertently locking ourselves out of our (Allendale) home on a frosty winter evening (after regular business hours), technicians from Emergency Lock and Safe arrived about half an hour after we called them for assistance. They were extremely friendly, efficient, and professional. We are so very thankful for their help!
Our Address
130 Packard Ave SE, Grand Rapids, MI 49503, USA
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Curtis was wonderful while fixing the business door, friendly with customers and staff, and the best quality!
Rude and arrogant. He acted like I owned him something. Also they won’t tell you a price so they can charge max. That’s how they make their money taking advantage of the situation.
OMG... You want good service, honest people, the job done right? This is your place! My husband called one of those 800 locksmith numbers... DON'T EVER DO THAT! We got totally screwed! I called these people after hours totally defeated... They were the nicest people, most helpful and within minutes I had hope back! The next day I was set up and taken care of by these people! The guy I talked to kept in touch with me all day until he got to me, one of the nicest guys I've met in a long long time, didn't treat me like most guys treat women these days, I was totally at ease with this guy, he was in and out in no time at all and had me totally fixed up! I can't say enough good for this company! There is no other locksmith company in the Grand Rapids area, this is it! Fair and honest! I will use them for all my needs and recommend them to everyone I do and don't know! You won't find a better company then this, just wish they were our first call! And the 800 company... A week later and they still won't answer our calls or try to make things right.
I just stopped in with a broken lock - the cylinder had come apart. Steve was incredibly helpful and even gave me a little lesson in locksmithery :-) The total charge was so low I had him round it up to $30. What he did, and how quickly he did it, with a friendly smile - it was well worth it! They're not on the beaten path, but if you're looking for old-fashioned customer service with folks that take pride in their work - this is it!
After inadvertently locking ourselves out of our (Allendale) home on a frosty winter evening (after regular business hours), technicians from Emergency Lock and Safe arrived about half an hour after we called them for assistance. They were extremely friendly, efficient, and professional. We are so very thankful for their help!