To start off I am not a person who would usually even rite a review. I was referred here by a friend who also got detailing done here. So to start off I installed k&n cold air intakes on to my car previous to getting my engine bay detailed maybe a week prior. A 500+ kit may I add, everything was good. I called magic touch Friday I believe to get my engine bay cleaned. I was ecstatic to get it done because it was really dirty after purchasing the car. I made an appointment for Saturday. Previous to this appointment I put k&n filter covers over my filter to keep excess water and grime out of the filters so it made the filters a bit more hard to see with out them being on. When I arrived to get my car Saturday after dropping it off at 11 I was told to pick it up by 12. To the eye the owner did a great job. But what I didn’t realize is that the filters were water soaked. After getting back to my house I popped the hood and took another look to disbelief my intakes were crushed from the water and heat combined. I called magic touch to inform them of the situation. I was told that my money would be returned which it was. But still did not take care of my current situation replacing over 150+ dollars for two new filters. I was told all I could do was get the money back from the wash and was at first threatened to not get any of my money back if I chose to go another route over the situation because of course I wanted reimbursement for the filters and was told that he has been detailing for over 20 years and there was nothing else he could do. Was the engine cleaned well yes. It looks great. Were my filters water soaked and damaged yes. Was I reimbursed for the damages no.
Ayman Abdulghani
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May 21, 2024
Absolutely thrilled with the service at Magic Touch ! From start to finish, the team demonstrated professionalism and a keen eye for detail. My car looks brand new inside and out, and the prices are very reasonable for the quality of work they deliver. Highly recommend to anyone in need of top-notch car detailing
Josh Leven
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May 29, 2018
Great experience. Had a Subaru detailed inside and out and they did a phenomenal job. The car was fairly destroyed by our 2 and 4 year old sons. Plan to bring out second car to them shortly.
nolan rauser
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January 18, 2021
My dog had an accident in my car over the weekend. I cleaned it up completely and you can’t even tell it happened, but I was looking for someone to shampoo the seats or something just to be sure I got everything. I explained this to the guy who answered the phone and he said “we don’t have anything to help you.” I said “is there anything you recommend?” His response was “I honestly just don’t want to deal with it right now.” I’m in shock that he responded that way and he wouldn’t just shampoo my seats. After that phone call, I’m glad I didn’t. This place came highly recommended and I love supporting local. I’ll be sure to let the person who recommended this place to me know what he said as well as anyone else who asks for auto detailing in the area. Crazy that people can respond that way to a basic auto detailing request. Even if he didn’t want to do his job, at least try not to be so blunt about it.
Chris S
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September 26, 2016
I never write reviews but I must give this place kudos. We have gone to Magic Touch four times so far to get our vehicles detailed. Each time I pick up the vehicle, my first reaction to seeing the work done by the owner is bewilderment. How in the world is he able to make something so horribly grimy (complete with dog hair) look like new in the scope of a few hours? His attention to detail has to be seen to be appreciated. As I recall, we found this place initially because his prices were lower than most. The shop is very small but it is by far the best auto detailing place I've ever been to.
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7585 Division Ave S, Grand Rapids, MI 49548, USA
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To start off I am not a person who would usually even rite a review. I was referred here by a friend who also got detailing done here. So to start off I installed k&n cold air intakes on to my car previous to getting my engine bay detailed maybe a week prior. A 500+ kit may I add, everything was good. I called magic touch Friday I believe to get my engine bay cleaned. I was ecstatic to get it done because it was really dirty after purchasing the car. I made an appointment for Saturday. Previous to this appointment I put k&n filter covers over my filter to keep excess water and grime out of the filters so it made the filters a bit more hard to see with out them being on. When I arrived to get my car Saturday after dropping it off at 11 I was told to pick it up by 12. To the eye the owner did a great job. But what I didn’t realize is that the filters were water soaked. After getting back to my house I popped the hood and took another look to disbelief my intakes were crushed from the water and heat combined. I called magic touch to inform them of the situation. I was told that my money would be returned which it was. But still did not take care of my current situation replacing over 150+ dollars for two new filters. I was told all I could do was get the money back from the wash and was at first threatened to not get any of my money back if I chose to go another route over the situation because of course I wanted reimbursement for the filters and was told that he has been detailing for over 20 years and there was nothing else he could do. Was the engine cleaned well yes. It looks great. Were my filters water soaked and damaged yes. Was I reimbursed for the damages no.
Absolutely thrilled with the service at Magic Touch ! From start to finish, the team demonstrated professionalism and a keen eye for detail. My car looks brand new inside and out, and the prices are very reasonable for the quality of work they deliver. Highly recommend to anyone in need of top-notch car detailing
Great experience. Had a Subaru detailed inside and out and they did a phenomenal job. The car was fairly destroyed by our 2 and 4 year old sons. Plan to bring out second car to them shortly.
My dog had an accident in my car over the weekend. I cleaned it up completely and you can’t even tell it happened, but I was looking for someone to shampoo the seats or something just to be sure I got everything. I explained this to the guy who answered the phone and he said “we don’t have anything to help you.” I said “is there anything you recommend?” His response was “I honestly just don’t want to deal with it right now.” I’m in shock that he responded that way and he wouldn’t just shampoo my seats. After that phone call, I’m glad I didn’t. This place came highly recommended and I love supporting local. I’ll be sure to let the person who recommended this place to me know what he said as well as anyone else who asks for auto detailing in the area. Crazy that people can respond that way to a basic auto detailing request. Even if he didn’t want to do his job, at least try not to be so blunt about it.
I never write reviews but I must give this place kudos. We have gone to Magic Touch four times so far to get our vehicles detailed. Each time I pick up the vehicle, my first reaction to seeing the work done by the owner is bewilderment. How in the world is he able to make something so horribly grimy (complete with dog hair) look like new in the scope of a few hours? His attention to detail has to be seen to be appreciated. As I recall, we found this place initially because his prices were lower than most. The shop is very small but it is by far the best auto detailing place I've ever been to.