I recently had a plumbing emergency when a pipe burst in my home, causing quite a bit of leaking. I called Mr.-Rooter and I couldn’t be more satisfied with their service!
From the moment I contacted them, their customer service was exceptional. It was the owner Aaron who stopped out on a Sunday afternoon. He was extremely friendly, prompt, and understanding of my urgent situation. He stuck around until his technician arrived at my home within an hour of his arrival equipped with all the necessary tools to handle the repair.
He was professional, knowledgeable, and took the time to explain the issue and the steps needed to fix it. He worked quickly and efficiently, ensuring that the leak was fixed properly and that my home was left clean and tidy after the repair.
I truly appreciated their transparency regarding pricing as well; there were no hidden fees, and I felt I received great value for the service provided.
I highly recommend Mr.-Rooter to anyone in need of any type plumbing services! They turned a stressful situation into a smooth and hassle-free experience. Thank you for your outstanding work.
Scott Smith
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February 13, 2025
Aaron showed timely, and the cleaning of my line, restored the functionality of life, as I'd had, before the roots plugged it up!! Scoped and snaked, and I can be more productive. No more standing water, anymore! Now, if only my life was as functional as the cleaned drain! ?
Noah Jahn
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March 23, 2024
I don't recommend Mr. Rooter for any major plumbing work that you need done.
I hired Mr. Rooter to replace galvanized steel pipes throughout my house with PEX. While the end result of that did end up getting there, the attention to detail and care that they treated the job was extremely disappointing. From running pipes outside wall and floor cavities, to poor positioning of the pipes coming out of the walls, the result I got was very underwhelming and looked like that of a novice/amateur plumber.
Richard Fish
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September 14, 2024
I recently had a backed-up kitchen sink and after trying to fix it myself, including removing the garbage disposal and cleaning out the trap, I still couldn’t resolve the issue. That’s when I called Mr. Rooter and spoke with Aaron Ozark. Aaron was incredibly friendly, straightforward, and accommodating. He scheduled a visit for the same day, after 5 PM, to fit with my schedule.
When the team arrived, they were professional and fixed the problem in under an hour. The cost was fair, especially considering how long it would have taken me to handle it myself—not to mention multiple trips to the hardware store! I’m very satisfied with the service and would highly recommend Mr. Rooter to anyone needing quick and professional plumbing solutions.
Linda Stuba
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November 18, 2024
The Tech was knowledgeable and thorough. Got to the job right away and had it fixed quickly and went over the top double checking. Very happy with the experience. Also the phone rep was amazing. Super friendly and accommodating.
Our Address
1345 Monroe Ave NW UNIT 216, Grand Rapids, MI 49505, USA
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I recently had a plumbing emergency when a pipe burst in my home, causing quite a bit of leaking. I called Mr.-Rooter and I couldn’t be more satisfied with their service! From the moment I contacted them, their customer service was exceptional. It was the owner Aaron who stopped out on a Sunday afternoon. He was extremely friendly, prompt, and understanding of my urgent situation. He stuck around until his technician arrived at my home within an hour of his arrival equipped with all the necessary tools to handle the repair. He was professional, knowledgeable, and took the time to explain the issue and the steps needed to fix it. He worked quickly and efficiently, ensuring that the leak was fixed properly and that my home was left clean and tidy after the repair. I truly appreciated their transparency regarding pricing as well; there were no hidden fees, and I felt I received great value for the service provided. I highly recommend Mr.-Rooter to anyone in need of any type plumbing services! They turned a stressful situation into a smooth and hassle-free experience. Thank you for your outstanding work.
Aaron showed timely, and the cleaning of my line, restored the functionality of life, as I'd had, before the roots plugged it up!! Scoped and snaked, and I can be more productive. No more standing water, anymore! Now, if only my life was as functional as the cleaned drain! ?
I don't recommend Mr. Rooter for any major plumbing work that you need done. I hired Mr. Rooter to replace galvanized steel pipes throughout my house with PEX. While the end result of that did end up getting there, the attention to detail and care that they treated the job was extremely disappointing. From running pipes outside wall and floor cavities, to poor positioning of the pipes coming out of the walls, the result I got was very underwhelming and looked like that of a novice/amateur plumber.
I recently had a backed-up kitchen sink and after trying to fix it myself, including removing the garbage disposal and cleaning out the trap, I still couldn’t resolve the issue. That’s when I called Mr. Rooter and spoke with Aaron Ozark. Aaron was incredibly friendly, straightforward, and accommodating. He scheduled a visit for the same day, after 5 PM, to fit with my schedule. When the team arrived, they were professional and fixed the problem in under an hour. The cost was fair, especially considering how long it would have taken me to handle it myself—not to mention multiple trips to the hardware store! I’m very satisfied with the service and would highly recommend Mr. Rooter to anyone needing quick and professional plumbing solutions.
The Tech was knowledgeable and thorough. Got to the job right away and had it fixed quickly and went over the top double checking. Very happy with the experience. Also the phone rep was amazing. Super friendly and accommodating.