University Moving/North American Van Lines Grand Rapids is hands down one of the best businesses I've ever worked with. They helped our family recently move our mom from MI to PA. She had a small apartment, moving from one senior community to another. Even though her move was small, Kevin and Michelle at University Moving focused on every detail. They were a pleasure to work with - the dates and details of Mom's move changed a couple times, and they handled it with no fuss, exceeding all my expectations. The actual moving team led by Yory was also amazing - a realtor friend who was present when they packed up the apartment said they were the most conscientious movers she ever saw. When they delivered the items to PA, they were equally careful. Everything was in perfect condition, and they put it all right in its place. They took care to protect the new carpet in the apartment and cleared all the trash without being asked. All three of the men were very pleasant and courteous, and the communication was fantastic.
If you are moving near or far and need a mover in southwest Michigan, University Moving/North American Van Lines in GR is your best bet!!
Joseph S.
-
September 25, 2024
The move went fairly well. On the pickup day the movers arrived 25 minutes past the 2 hour window. They were somewhat slow but they did take the time to wrap the furniture and any loose items up in blankets although my sofa arrived with a broken leg. On the day of delivery they arrived over 2 hours past the 2 hour window but unloaded everything fairly quickly. There was some confusion about payment. I was told I had to pay using either cash or a bank check before they would unload(or prepay with a credit card). I decided to pay cash but the driver said they don’t accept cash. That was the only way I could pay at that point so he said he would accept it but wouldn’t take it until after they unloaded which was totally opposite of what I was originally told.
Thad Sherwood
-
November 05, 2024
Driver was 6 hours past the pickup window due to a miscommunication on their end. Items were damaged or missing during the move but after the driver explained the claims process, I didn’t want him to get blamed for something that he personally didn’t do and was likely caused by the crew, and the claims process sounded like more hassle than what it was worth.
Anjali Srinand
-
August 14, 2024
We have mostly used North American Van Lines for our move and they have yet again helped us with a peaceful move. The driver Tristan came to do the packing as well, which is rare. Usually the packing crew is separate. He was very polite and professional. A couple of TVs had cracks, which I am not thrilled about and they can do a better job with the TV packing. But overall the interstate move was seamless.
Carmen Nochera
-
May 17, 2024
I asked for quote.. the rep came and gave me an original quote .. he stated the quote would be more exact if I packed my personal things and showed what I wanted the CO to pack … so I did and I was happy w quote .. however, I had no one to move my bedroom set so I told the rep way ahead in time and he stated that the CO would take it and they would donate to charity… well it did not happen as well as telling me that the CO would remove old furniture and take it to dumpster …
So the guys packing were very upset, the driver is a perfect gentleman and he helped me w my request … the 2 guys packing had a negative attitude…
Also when I packed my stuff, I showed the rep and he stated it was fine. … but these two guys complaint about my packing… I’m not a packer ; However. I believe I did an excellent job!
These 2 guys repacked everything and in process I lost lamp parts…
I know things happen well my teak dining room table got chipped as well as my track coffee table … I paid an expensive price to move … clear communication needs to be established …other than that, the car arrived in time in perfect condition these people are perfect…
Aside from the two rude guys, The people I dealt w were professional , kind understanding, empathetic and the move arrived very fast.
The move went perfect in Florida its originally destination. The guys helping were just perfect!
Our Address
618 32nd St SE #100, Grand Rapids, MI 49548, USA
Ad 2
Inexpensive Webhosting For You! Check It Out
Ads Title
Claim Listing: North American Van Lines
Please Login or Register an Account to Claim Listing
University Moving/North American Van Lines Grand Rapids is hands down one of the best businesses I've ever worked with. They helped our family recently move our mom from MI to PA. She had a small apartment, moving from one senior community to another. Even though her move was small, Kevin and Michelle at University Moving focused on every detail. They were a pleasure to work with - the dates and details of Mom's move changed a couple times, and they handled it with no fuss, exceeding all my expectations. The actual moving team led by Yory was also amazing - a realtor friend who was present when they packed up the apartment said they were the most conscientious movers she ever saw. When they delivered the items to PA, they were equally careful. Everything was in perfect condition, and they put it all right in its place. They took care to protect the new carpet in the apartment and cleared all the trash without being asked. All three of the men were very pleasant and courteous, and the communication was fantastic. If you are moving near or far and need a mover in southwest Michigan, University Moving/North American Van Lines in GR is your best bet!!
The move went fairly well. On the pickup day the movers arrived 25 minutes past the 2 hour window. They were somewhat slow but they did take the time to wrap the furniture and any loose items up in blankets although my sofa arrived with a broken leg. On the day of delivery they arrived over 2 hours past the 2 hour window but unloaded everything fairly quickly. There was some confusion about payment. I was told I had to pay using either cash or a bank check before they would unload(or prepay with a credit card). I decided to pay cash but the driver said they don’t accept cash. That was the only way I could pay at that point so he said he would accept it but wouldn’t take it until after they unloaded which was totally opposite of what I was originally told.
Driver was 6 hours past the pickup window due to a miscommunication on their end. Items were damaged or missing during the move but after the driver explained the claims process, I didn’t want him to get blamed for something that he personally didn’t do and was likely caused by the crew, and the claims process sounded like more hassle than what it was worth.
We have mostly used North American Van Lines for our move and they have yet again helped us with a peaceful move. The driver Tristan came to do the packing as well, which is rare. Usually the packing crew is separate. He was very polite and professional. A couple of TVs had cracks, which I am not thrilled about and they can do a better job with the TV packing. But overall the interstate move was seamless.
I asked for quote.. the rep came and gave me an original quote .. he stated the quote would be more exact if I packed my personal things and showed what I wanted the CO to pack … so I did and I was happy w quote .. however, I had no one to move my bedroom set so I told the rep way ahead in time and he stated that the CO would take it and they would donate to charity… well it did not happen as well as telling me that the CO would remove old furniture and take it to dumpster … So the guys packing were very upset, the driver is a perfect gentleman and he helped me w my request … the 2 guys packing had a negative attitude… Also when I packed my stuff, I showed the rep and he stated it was fine. … but these two guys complaint about my packing… I’m not a packer ; However. I believe I did an excellent job! These 2 guys repacked everything and in process I lost lamp parts… I know things happen well my teak dining room table got chipped as well as my track coffee table … I paid an expensive price to move … clear communication needs to be established …other than that, the car arrived in time in perfect condition these people are perfect… Aside from the two rude guys, The people I dealt w were professional , kind understanding, empathetic and the move arrived very fast. The move went perfect in Florida its originally destination. The guys helping were just perfect!