I really cannot stress how wonderful of a daycare Paws & Unwind is. I’ve been bringing my dog, Bob, here for 2.5 years and have had the greatest experience. He’s loved by everyone, he loves everyone. I always get a kick out of how excited he is when he realizes this is where he’s going. It’s as if he’s been away for days!
We’ll continue to use Paws as long as we need to.
Kylie Coury
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July 13, 2024
Absolutely incredible experience! We were a last minute daycare booking during the Fourth of July week. Leah was so kind and accommodating, and helped us get reservations. When we arrived, she came out to help as our cat had gotten sick during the car ride. She checked availability with Melanie, the amazing groomer, who fit our guy in for a bath. I was called and told they had grooming openings, which we happily took. Look how great she did! Private room was clean and had a cat tree, big window, toys, and beds. We will happily stay again. Thank you Leah, Melanie, Becky, Olivia, and Ashley!!!
Luis M
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November 25, 2024
I had a bad experience with Paws & Unwind Pet Resort, and I wish I had trusted my instincts. My cat stayed here for five days, and the whole time I couldn’t shake the feeling that something wasn’t right.
When I dropped her off, I was rushed through check-in and wasn’t allowed to see the facility inside. They promised to send pictures of her during her stay, but I never received any. When I asked about this at pickup, the lady smugly told me that I hadn’t chosen the "Feline Deluxe" package, just the "Normal Feline" package, so pictures weren’t included. What else wasn’t included? Was letting her out of the crate during her stay an extra charge too? The lack of transparency was appalling.
When I returned from my trip, I put their address into my GPS, only to find out the place is closed at odd hours of the day. I called to pick her up and was told to come in later. When I arrived at the time they gave me, they charged me an extra $25 late fee! The staff acted annoyed, as if I was to blame for booking an "impossible" pickup time, one they themselves had set.
The worst part was when they brought my cat out. She was crying nonstop, something she never does. When I got to my car, I noticed her crate was soaking wet and leaking a mysterious liquid. On closer inspection, the crate was in much worse condition than when I dropped her off, dirty, smelly, and clearly neglected. I went back inside to confront them and took a photo for proof.
After reading other reviews, I found out this isn’t the first time someone has had a similar experience here. It’s clear there’s a pattern of neglect and poor treatment of pets.
In total, I paid $145 ($20 per day + $25 late fee) for this awful experience. If you’re considering this place, think twice. I wouldn’t wish this on anyone or their pet.
Jackie Streelman
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October 03, 2024
We started taking our dog here for nail trims based on local facebook recommendations. We were not disappointed! Our dog is very anxious and they are happy to accommodate us to get the job done (includes letting us hold him and bribe him with peanut butter during the process). Staff is very friendly and efficient. Highly recommend for nail trims. We have not done any boarding or full grooming services.
Jim Beck
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September 24, 2024
The staff gets to know each dog and is very friendly and professional. I take my granddog there often and he is always happy to go.
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3012 Shaffer Ave SE, Kentwood, MI 49512, USA
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I really cannot stress how wonderful of a daycare Paws & Unwind is. I’ve been bringing my dog, Bob, here for 2.5 years and have had the greatest experience. He’s loved by everyone, he loves everyone. I always get a kick out of how excited he is when he realizes this is where he’s going. It’s as if he’s been away for days! We’ll continue to use Paws as long as we need to.
Absolutely incredible experience! We were a last minute daycare booking during the Fourth of July week. Leah was so kind and accommodating, and helped us get reservations. When we arrived, she came out to help as our cat had gotten sick during the car ride. She checked availability with Melanie, the amazing groomer, who fit our guy in for a bath. I was called and told they had grooming openings, which we happily took. Look how great she did! Private room was clean and had a cat tree, big window, toys, and beds. We will happily stay again. Thank you Leah, Melanie, Becky, Olivia, and Ashley!!!
I had a bad experience with Paws & Unwind Pet Resort, and I wish I had trusted my instincts. My cat stayed here for five days, and the whole time I couldn’t shake the feeling that something wasn’t right. When I dropped her off, I was rushed through check-in and wasn’t allowed to see the facility inside. They promised to send pictures of her during her stay, but I never received any. When I asked about this at pickup, the lady smugly told me that I hadn’t chosen the "Feline Deluxe" package, just the "Normal Feline" package, so pictures weren’t included. What else wasn’t included? Was letting her out of the crate during her stay an extra charge too? The lack of transparency was appalling. When I returned from my trip, I put their address into my GPS, only to find out the place is closed at odd hours of the day. I called to pick her up and was told to come in later. When I arrived at the time they gave me, they charged me an extra $25 late fee! The staff acted annoyed, as if I was to blame for booking an "impossible" pickup time, one they themselves had set. The worst part was when they brought my cat out. She was crying nonstop, something she never does. When I got to my car, I noticed her crate was soaking wet and leaking a mysterious liquid. On closer inspection, the crate was in much worse condition than when I dropped her off, dirty, smelly, and clearly neglected. I went back inside to confront them and took a photo for proof. After reading other reviews, I found out this isn’t the first time someone has had a similar experience here. It’s clear there’s a pattern of neglect and poor treatment of pets. In total, I paid $145 ($20 per day + $25 late fee) for this awful experience. If you’re considering this place, think twice. I wouldn’t wish this on anyone or their pet.
We started taking our dog here for nail trims based on local facebook recommendations. We were not disappointed! Our dog is very anxious and they are happy to accommodate us to get the job done (includes letting us hold him and bribe him with peanut butter during the process). Staff is very friendly and efficient. Highly recommend for nail trims. We have not done any boarding or full grooming services.
The staff gets to know each dog and is very friendly and professional. I take my granddog there often and he is always happy to go.