Kyle was very thorough. He carefully disassembled the heater and discovered the problem quickly.
He made sure everything was working properly and wasn’t satisfied until the unit performed like it should. He has a high standard for safety and worked on the unit until he was satisfied. I expect that standard reflects throughout the Phillips organization.
Kyle made sure I understood what he serviced and what I should expect for proper operation. He reviewed the remote control functions with me as well.
Finally, before he left he cleaned everything thoroughly, inside and out as well as the work area.
I’ll be following up with Phillips for all our service needs and highly recommend others to try their Services.
Julie Ann Mulder
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November 04, 2024
Kyle was awesome! He was on time and very professional. He could've said anything was wrong with our fireplace and I wouldn't have known the difference, but thankfully, he was very honest and let me know the fix was as simple as cleaning out the blower. He had very helpful suggestions and even cleaned off the glass cover before replacing it! Excellent service!
Sheryl Coston
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November 21, 2024
Kyle It was superior. Saved us as he found a gas leak!! Was so through and helpful and gave info regarding an upgrade we will consider at some point. So clean and also very polite
Kristin Marinoff
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November 23, 2024
Matt and Chris were total champs dealing with the delivery and set up of our new hot tub, and removal of our old one. It’s a tricky and tight spot and they worked hard and for a long time to make it happen. In the rain and wind. I so appreciate their attention to detail and making sure everything was just right. Thank you!
Tim Rod
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August 28, 2024
Tom and Matt called to let me know when they would arrive. This was a replacement tub so they had to assess movement of the old tub before replacing it. The wiring and breakers for the old tub did not match up. Matt made a couple phone calls and Greg arrived with the necessary expertise and supplies needed to finalize the installation. All 3 worked well together to get the job done. They were friendly and very professional and answered all my questions.
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Kyle was very thorough. He carefully disassembled the heater and discovered the problem quickly. He made sure everything was working properly and wasn’t satisfied until the unit performed like it should. He has a high standard for safety and worked on the unit until he was satisfied. I expect that standard reflects throughout the Phillips organization. Kyle made sure I understood what he serviced and what I should expect for proper operation. He reviewed the remote control functions with me as well. Finally, before he left he cleaned everything thoroughly, inside and out as well as the work area. I’ll be following up with Phillips for all our service needs and highly recommend others to try their Services.
Kyle was awesome! He was on time and very professional. He could've said anything was wrong with our fireplace and I wouldn't have known the difference, but thankfully, he was very honest and let me know the fix was as simple as cleaning out the blower. He had very helpful suggestions and even cleaned off the glass cover before replacing it! Excellent service!
Kyle It was superior. Saved us as he found a gas leak!! Was so through and helpful and gave info regarding an upgrade we will consider at some point. So clean and also very polite
Matt and Chris were total champs dealing with the delivery and set up of our new hot tub, and removal of our old one. It’s a tricky and tight spot and they worked hard and for a long time to make it happen. In the rain and wind. I so appreciate their attention to detail and making sure everything was just right. Thank you!
Tom and Matt called to let me know when they would arrive. This was a replacement tub so they had to assess movement of the old tub before replacing it. The wiring and breakers for the old tub did not match up. Matt made a couple phone calls and Greg arrived with the necessary expertise and supplies needed to finalize the installation. All 3 worked well together to get the job done. They were friendly and very professional and answered all my questions.