The POD was delivered right in front of my garage stall even though I asked them to place it to the side of my new house that was getting built. I called several times to have them move it. When they finally did go to move it, they decided to take it back without asking me (and charged me $70). I paid two months for it without ever getting to use it. They have an awful delivery experience and warn you against them if you need to place it anywhere other than in the front of your driveway (see picture).
David Ruck
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February 21, 2025
Mostly great experience. Only issues stemmed from failures on the part of the city. A simple call from Pods could have saved me time, money, ands anxiety since they hauled it away with no notice and then charged a re-delivery fee. A simple phone call would have clarified things.
Lynn Peters
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June 24, 2022
We were hesitant to use PODS at first with the cost and not best reviews online. We moved cross country from Washington to Michigan and the cost was going to be very high to move our whole townhome. We ended up selling most of our large furniture and got just one 16ft POD. We were worried that it wouldn't all fit and reserved a tag along uhaul trailer just in case too (we ended up not needing it!). We were lucky and got pretty much a brand new POD with a hard top so we were happy about that.
Pros: easy cancellation with no fees if done early if plans change, able to drive just our own vehicle and no large moving truck (esp. with gas prices currently), didn't have to do much work once it was all filled, pick up/drop off went well for us, customer service seemed to work okay on our end
Cons: MAKE SURE you have the space to have it dropped off-we had to talk to neighbors beforehand to move their cars to make room on the street, ours did get jammed trying to open it afterwards but our service man helped get it open, trying to schedule it needs to be done far in advance, timing for delivery you need to be flexible that it could be a few days late and you only get your 3 hour window the night before
Advice: MAKE SURE you strap things down as you pack. Things do need to be tight and secure otherwise yes your things will probably break. Have a plan for packing and get some friends to help. Also, wrap your furniture with blankets and stretch wrap to help further protect it. Before closing the door make sure last items are secure as they will shift and could cause the same problem we had with the door getting stuck when arriving. Try to schedule at least 3 months in advance to get best prices and schedule everything ASAP before times get booked up. Be flexible with it coming a few days late as things can happen on the road. Don't put things in it that you need right away.
Overall I do recommend for a long distance move if you are well prepared.
John
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November 01, 2022
I had an awful experience with this company.
Unfortunately, after getting our things out of storage, we were sad to see hundreds of dollars of valuables broken. The company didn't take any responsibility and suggested we packed it wrong. They were incredibly unhelpful and unfriendly when we tried to get it sorted out.
In total we're out $700-1,000 of property damage. We wouldn't suggest this company to anyone.
We used U-Haul storage in the past and also had damage, they took care of it with no questions asked. I suggest using them instead.
Suz Wings
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July 25, 2024
My experience with a PODS move was just about as smooth as it could be. With the exception of a couple of issues (the door was often a bit clunky/choppy when opening, and I had an issue with the placement of the unit upon destination delivery--they took care of this problem promptly and adequately), my expectations were satisfactorily met. They were timely, communicated clearly and have good customer service. I recommend their services.
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The POD was delivered right in front of my garage stall even though I asked them to place it to the side of my new house that was getting built. I called several times to have them move it. When they finally did go to move it, they decided to take it back without asking me (and charged me $70). I paid two months for it without ever getting to use it. They have an awful delivery experience and warn you against them if you need to place it anywhere other than in the front of your driveway (see picture).
Mostly great experience. Only issues stemmed from failures on the part of the city. A simple call from Pods could have saved me time, money, ands anxiety since they hauled it away with no notice and then charged a re-delivery fee. A simple phone call would have clarified things.
We were hesitant to use PODS at first with the cost and not best reviews online. We moved cross country from Washington to Michigan and the cost was going to be very high to move our whole townhome. We ended up selling most of our large furniture and got just one 16ft POD. We were worried that it wouldn't all fit and reserved a tag along uhaul trailer just in case too (we ended up not needing it!). We were lucky and got pretty much a brand new POD with a hard top so we were happy about that. Pros: easy cancellation with no fees if done early if plans change, able to drive just our own vehicle and no large moving truck (esp. with gas prices currently), didn't have to do much work once it was all filled, pick up/drop off went well for us, customer service seemed to work okay on our end Cons: MAKE SURE you have the space to have it dropped off-we had to talk to neighbors beforehand to move their cars to make room on the street, ours did get jammed trying to open it afterwards but our service man helped get it open, trying to schedule it needs to be done far in advance, timing for delivery you need to be flexible that it could be a few days late and you only get your 3 hour window the night before Advice: MAKE SURE you strap things down as you pack. Things do need to be tight and secure otherwise yes your things will probably break. Have a plan for packing and get some friends to help. Also, wrap your furniture with blankets and stretch wrap to help further protect it. Before closing the door make sure last items are secure as they will shift and could cause the same problem we had with the door getting stuck when arriving. Try to schedule at least 3 months in advance to get best prices and schedule everything ASAP before times get booked up. Be flexible with it coming a few days late as things can happen on the road. Don't put things in it that you need right away. Overall I do recommend for a long distance move if you are well prepared.
I had an awful experience with this company. Unfortunately, after getting our things out of storage, we were sad to see hundreds of dollars of valuables broken. The company didn't take any responsibility and suggested we packed it wrong. They were incredibly unhelpful and unfriendly when we tried to get it sorted out. In total we're out $700-1,000 of property damage. We wouldn't suggest this company to anyone. We used U-Haul storage in the past and also had damage, they took care of it with no questions asked. I suggest using them instead.
My experience with a PODS move was just about as smooth as it could be. With the exception of a couple of issues (the door was often a bit clunky/choppy when opening, and I had an issue with the placement of the unit upon destination delivery--they took care of this problem promptly and adequately), my expectations were satisfactorily met. They were timely, communicated clearly and have good customer service. I recommend their services.