My experience with a PODS move was just about as smooth as it could be. With the exception of a couple of issues (the door was often a bit clunky/choppy when opening, and I had an issue with the placement of the unit upon destination delivery--they took care of this problem promptly and adequately), my expectations were satisfactorily met. They were timely, communicated clearly and have good customer service. I recommend their services.
Lynn Peters
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June 24, 2022
We were hesitant to use PODS at first with the cost and not best reviews online. We moved cross country from Washington to Michigan and the cost was going to be very high to move our whole townhome. We ended up selling most of our large furniture and got just one 16ft POD. We were worried that it wouldn't all fit and reserved a tag along uhaul trailer just in case too (we ended up not needing it!). We were lucky and got pretty much a brand new POD with a hard top so we were happy about that.
Pros: easy cancellation with no fees if done early if plans change, able to drive just our own vehicle and no large moving truck (esp. with gas prices currently), didn't have to do much work once it was all filled, pick up/drop off went well for us, customer service seemed to work okay on our end
Cons: MAKE SURE you have the space to have it dropped off-we had to talk to neighbors beforehand to move their cars to make room on the street, ours did get jammed trying to open it afterwards but our service man helped get it open, trying to schedule it needs to be done far in advance, timing for delivery you need to be flexible that it could be a few days late and you only get your 3 hour window the night before
Advice: MAKE SURE you strap things down as you pack. Things do need to be tight and secure otherwise yes your things will probably break. Have a plan for packing and get some friends to help. Also, wrap your furniture with blankets and stretch wrap to help further protect it. Before closing the door make sure last items are secure as they will shift and could cause the same problem we had with the door getting stuck when arriving. Try to schedule at least 3 months in advance to get best prices and schedule everything ASAP before times get booked up. Be flexible with it coming a few days late as things can happen on the road. Don't put things in it that you need right away.
Overall I do recommend for a long distance move if you are well prepared.
Lashear Poole
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July 19, 2024
My pod was dirty when it arrived at my location. The driver had a hard time opening and closing the empty container and so did I when it was filled. In addition, the customer service agents are horrible you can’t understand their English they are about 90% foreign. Furthermore, Pod came through my account more than several times causing overdrafts after I already paid for pick up and deliver. I had a total nightmare experience with them through the entire process. I should have went with UHaul….never again will I used Pods..!!!! I must admit all the drivers were GREAT AND PROFESSIONAL!!!
Lisa Franklin
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June 06, 2024
As a Realtor I see PODS at the homes of my clients and they are very handy for so many things. I personally used one recently for a home project and the set up, delivery, and pick up was a dream...so easy, and their drivers were friendly and knowledgeable. I recommend PODS to my Sellers and Buyers alike, and I would definitely use them again.
John
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November 01, 2022
I had an awful experience with this company.
Unfortunately, after getting our things out of storage, we were sad to see hundreds of dollars of valuables broken. The company didn't take any responsibility and suggested we packed it wrong. They were incredibly unhelpful and unfriendly when we tried to get it sorted out.
In total we're out $700-1,000 of property damage. We wouldn't suggest this company to anyone.
We used U-Haul storage in the past and also had damage, they took care of it with no questions asked. I suggest using them instead.
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420 50th St SW, Grand Rapids, MI 49548, USA
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My experience with a PODS move was just about as smooth as it could be. With the exception of a couple of issues (the door was often a bit clunky/choppy when opening, and I had an issue with the placement of the unit upon destination delivery--they took care of this problem promptly and adequately), my expectations were satisfactorily met. They were timely, communicated clearly and have good customer service. I recommend their services.
We were hesitant to use PODS at first with the cost and not best reviews online. We moved cross country from Washington to Michigan and the cost was going to be very high to move our whole townhome. We ended up selling most of our large furniture and got just one 16ft POD. We were worried that it wouldn't all fit and reserved a tag along uhaul trailer just in case too (we ended up not needing it!). We were lucky and got pretty much a brand new POD with a hard top so we were happy about that. Pros: easy cancellation with no fees if done early if plans change, able to drive just our own vehicle and no large moving truck (esp. with gas prices currently), didn't have to do much work once it was all filled, pick up/drop off went well for us, customer service seemed to work okay on our end Cons: MAKE SURE you have the space to have it dropped off-we had to talk to neighbors beforehand to move their cars to make room on the street, ours did get jammed trying to open it afterwards but our service man helped get it open, trying to schedule it needs to be done far in advance, timing for delivery you need to be flexible that it could be a few days late and you only get your 3 hour window the night before Advice: MAKE SURE you strap things down as you pack. Things do need to be tight and secure otherwise yes your things will probably break. Have a plan for packing and get some friends to help. Also, wrap your furniture with blankets and stretch wrap to help further protect it. Before closing the door make sure last items are secure as they will shift and could cause the same problem we had with the door getting stuck when arriving. Try to schedule at least 3 months in advance to get best prices and schedule everything ASAP before times get booked up. Be flexible with it coming a few days late as things can happen on the road. Don't put things in it that you need right away. Overall I do recommend for a long distance move if you are well prepared.
My pod was dirty when it arrived at my location. The driver had a hard time opening and closing the empty container and so did I when it was filled. In addition, the customer service agents are horrible you can’t understand their English they are about 90% foreign. Furthermore, Pod came through my account more than several times causing overdrafts after I already paid for pick up and deliver. I had a total nightmare experience with them through the entire process. I should have went with UHaul….never again will I used Pods..!!!! I must admit all the drivers were GREAT AND PROFESSIONAL!!!
As a Realtor I see PODS at the homes of my clients and they are very handy for so many things. I personally used one recently for a home project and the set up, delivery, and pick up was a dream...so easy, and their drivers were friendly and knowledgeable. I recommend PODS to my Sellers and Buyers alike, and I would definitely use them again.
I had an awful experience with this company. Unfortunately, after getting our things out of storage, we were sad to see hundreds of dollars of valuables broken. The company didn't take any responsibility and suggested we packed it wrong. They were incredibly unhelpful and unfriendly when we tried to get it sorted out. In total we're out $700-1,000 of property damage. We wouldn't suggest this company to anyone. We used U-Haul storage in the past and also had damage, they took care of it with no questions asked. I suggest using them instead.