Roto-Rooter Plumbing & Water Cleanup

1345 Monroe Ave NW UNIT 301, Grand Rapids, MI 49505, USA

About Roto-Rooter Plumbing & Water Cleanup

4.6 / 5

from reviews

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    Kathryn Cohete
    -
    July 05, 2024

    David and Dillan were very professional and helpful. They did an amazing job and explained everything to me and showed me what was going on. They were pro active letting me know of any issues I could possible encounter in the future! I loved there sense of humor and how friendly they were. They definitely made a bad situation more bearable! I would recommend the two of them to anyone for their plumbing needs and I would definitely ask for them in the future. Thanks again guys. Everything is working great!!

    brent monroe
    -
    April 08, 2024

    I had a small back up due to root intrusion in an exit line from my house into a city line. II had a small back up due to root intrusion in an exit line from my house into a city line. I called Roto-Rooter. The service was good, and the technician damaged his equipment so he said there was a possible line damage somewhere between my house and the street. He gave me a rough estimate and they scheduled Another appointment for their excavation and evaluation people to come four days later to do a free evaluation And submit a proposal To find out what exactly needed to be done. I was given the promise that mine would be the first scheduled appointment of the day. 9 AM was the scheduled appointment. I even got a courtesy call at 8 AM to let me know the technician would be out. 10 minutes later, I get another call from their scheduler telling me that they had scheduled another appointment at the same time and that mine would be delayed in a window of 3 to 6 hours later. So… I was happy with the initial fixing of the back up, but do you have my appointment rescheduled after I had already been told the tech was on the way seemed a bit odd. I will go through this evaluation and proposal meeting. However, I view this as just that finding mission and I know in the service industry, things do change rapidly , however it would be appreciated if when a business schedules four days in advance and calls to say a tech is on the way that that would be true. I guess I’m in a wait-and-see mode. Hopefully the evaluation is truthful and will be the first of many, and I will certainly look for another company to take my business , thank you

    Emily Roth
    -
    July 08, 2024

    DO NOT USE THIS COMPANY I cannot stress enough, do not use them. If in the Grand Rapids area, USE WASKO INSTEAD!! I had sewage water backup thru my basement floor drain on Saturday and had Roto-Rooter come out and “attempt” to clear the sewer main. They worked for about 30min before deciding that the blockage was unable to be cleared, and told me they believed my sewer main is broken/collapsed, and that I would be hearing from their Excavation Expert on Monday - and charged me $695 for their failed attempt. And then, to replace the main, we were looking at thousands of dollars in repairs. Called Wasko for a second opinion, and they were able to clear the sewage line in 1 hour, charged me $365 dollars, and told me the sewage line looks good to go. PLEASE - save yourself the stress and use WASKO instead! Roto-rooter feels VERY predatory. **Updated to 2 Stars 7/8/2024 Roto-Rooter did reach out to me and offered a refund for the amount I had to pay for Wasko to come out and complete the job. I appreciate them being willing to refund me.

    Sue Wienczkowski
    -
    May 10, 2024

    Roto-Rooter Plumbing sent me the most amazing and polite professional today to save me from a totally stopped up bathroom sink. His name is Dominic and he worked very hard and was successful in clearing the blockage. It was not an easy task!! Many thanks to this nice gentleman for helping me today!!! Thank you, Dominic!!

    Makayla Pattenaude
    -
    April 12, 2024

    If I could leave a ZERO star review I would, I paid $495 to have my outside faucet replaced on my home in July of 2022 for it to last ONE SEASON then break again! I called Roto-Rooter back out today to have them take a look and the best deal they could give me is $450! I am highly disappointed with this company as THE PRODUCT THEY INSTALLED DID NOT EVEN LAST TWO SEASONS yet they will not do anything about but give me $50 off.... You would think a company this large would be able to back their products/installs.. What a waste of my time and Money! I would highly suggest if you are thinking about having work done by this company saving yourself the hassle and money by hiring another company to complete the work. I will be letting the BBB know of my experience as well.

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    1345 Monroe Ave NW UNIT 301, Grand Rapids, MI 49505, USA

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