About The Cleaning Authority – Grand Rapids
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2610 Buchanan Ave SW B, Wyoming, MI 49548, USAInexpensive Webhosting For You! Check It Out
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We have been using The Cleaning Authority for about a year. The cleanings have been good, but today Erica and Cammy blew us away. The detail they put into everything today was above and beyond what we expected today. They organized things throughout the house, and not just in the “area of rotation.”
Cammy and Erica came out to clean a new house I had just moved into and were beyond fantastic. They’re very quick and detail oriented in their work, and are incredibly friendly. Can’t recommend them highly enough! Booking the service itself was also quick and easy, and their scheduler, Ashley, was very accommodating of my availability. Overall, would absolutely use the service again. Big thank you to Cammy and Erica for all their help!
The sign-up process was super easy. The owner was professional and prompt in communications and the company has been extremely accommodating if we have ever had any changes needed. The best part of The Cleaning Authority is our favorite team, Cammie and Erica... and have specifically requested they be assigned to us if at all possible. They're extremely friendly, professional, and are simply pleasant to have around. They've never messed anything up and do their job to the highest level of quality and service. In all sincerity, they're easily the reason why we have stuck with The Cleaning Authority. Please don't ever unassign them from us.
I had the initial two deep cleans done and each time the cleaners missed multiple items on the list they provided and what was discussed in the estimate. Both times I called and the management wanted proof that they did not do their jobs. When I told them that the area was not cleaned, they said that I was wrong because their cleaner said they did it. There is not really much to argue with there if they disagree with the customer on what was cleaned. I would rather at this point do it myself than pay $200 each time and pay to put my dogs in boarding. I do not recommend this franchise. There is nothing more frustrating than to pay good money to make your life a little bit easier, but it ends up making your life more complicated.
Cammy and Erica cleaned my home today! They exceeded all my expectations! They we're extremely friendly and professional! These ladies went Above and beyond their job description! I would highly recommend this team to anyone looking to get a cleaning service! We will absolutely call on them again for future services!!